Refund policy
Last updated: June 30, 2026
xzeenwaves sells digital gift cards and license/activation codes delivered electronically by email. Because these products are digital and the code or PIN is revealed immediately upon delivery, please read this policy before purchasing.
Non-Refundable Items
Once a gift card code or PIN has been delivered to the email address provided at checkout, the sale is final and the order is non-refundable and non-exchangeable. The code cannot be "returned" once revealed, and we cannot verify whether it has been used or shared.
When You ARE Eligible for a Refund or Replacement
We will issue a free replacement code or a full refund, at your choice, if any of the following occur:
- Your order is not delivered within 24 hours of payment confirmation.
- The code you received is invalid, faulty, or does not work when redeemed exactly as instructed.
- You discover the code was already redeemed by someone else prior to your purchase.
- You were charged more than once for the same order, or charged in error.
How to Request a Refund or Replacement
Contact us at info@xzeenwaves.us within 7 days of your purchase with your order number and a description of the issue. We aim to respond within 24 hours.
Approved refunds go back to your original payment method and may take 5-10 business days to appear.Order Cancellations
Because delivery is automated and typically happens within 1-2 hours of payment, orders cannot be cancelled once placed. If you ordered the wrong product or denomination, contact us immediately at info@xzeenwaves.us and we will do our best to help before the code is sent.
Chargebacks
If you have an issue with an order, please contact us first at info@xzeenwaves.us so we can resolve it directly. Filing a chargeback without contacting us first can delay resolution and may result in your account being restricted from future purchases.
Questions
If you have any questions about this Refund Policy, contact us at info@xzeenwaves.us.